Frequently Asked Questions
Everything you need to know about our luxury fragrances.
Are your fragrances 100% authentic?
Yes, all Mancera Parfums products are 100% authentic and sourced directly from the official manufacturer to ensure the highest quality and concentration.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by destination, typically ranging from 7-14 business days.
What is your return policy for perfumes?
Due to the nature of beauty products, we only accept returns on unopened and sealed items within 30 days of purchase. Used or opened bottles cannot be returned for hygiene reasons.
How should I store my Mancera fragrance?
To preserve the integrity of the scent, store your bottle in a cool, dark place away from direct sunlight and extreme temperature fluctuations.
Do you offer samples before buying a full bottle?
We occasionally offer discovery sets and individual 2ml samples. Please check our 'Samples' category to see current availability before committing to a full-sized bottle.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.